cutePCS.com Store Policies

RETURN POLICY
Important: All returns and exchanges cell phone accesories must be received within 15 days starting from the day the customer received merchandise. No exceptions! Cutepcs will only reimburse customers with credit cards.

Shipping Address
cutePCS.com
905 E. 8th St #12
Los Angeles, CA 90021

Refunds
If the customer has any dissatisfaction with our products they have the option to receive a refund (15% of the principle amount will charged as a restocking fee). Procedure: Ship merchandise back to Cutepcs along with a copy of the invoice and a statement indicating the customer's request for a refund. Upon receiving the returned merchandise, Cutepcs will reimburse the customer's credit card at the adjusted amount. Credit back for price difference on reduced items must be requested within 15-days of purchase.

Exchanges
Cutepcs will exchange merchandise upon the customer's request. Procedure: Ship merchandise back to Cutepcs along with a copy of the invoice and the item number(s) in which the customer would like an exchange. Upon arrival, Cutepcs will immediately ship out the new item. If the value of the new item is above or below the value of the original item, adjustments will be made accordingly to the customer's credit card.

Defective Products
Cell phone accesories store Cutepcs will exchange or give a 100% refund for all defective merchandise. Procedure: Ship merchandise back to Cutepcs along with a copy of the invoice and a brief statement indicating the defective nature of the merchandise. Upon arrival, Cutepcs will verify the defect. If defective, Cutepcs will either exchange the item or reimburse the customer's credit card.

SHIPPING POLICY

Free Shipping
Free shipping via USPS First Class Mail is offered with any purchases shipped within the US. Orders weighing over 13ozs or orders valuing over $50 will ship via UPS Ground. This offer only applies to orders that are shipped within the continental US.

UPS
Orders placed after 12PM PST will be shipped out the following business day. UPS shipments may take anywhere from 3-6 days to reach it's destination after your package leaves our warehouse. For faster delivery times choose a UPS express (1-3 days) service, available at an additional cost. Shipping rates vary depending on the weight of the package and it's destination. Shipments can be tracked under "My Account" once a tracking number has been assigned to a shipment. Tracking information is usually available 24 hours after a package has been shipped. Orders are only shipped on business days which exclude Sat, Sun, and Holidays. The shipment cut-off time is 12pm PST. Please note all Canadian shipments are subject to brokerage fees and taxes.

USPS First Class Mail
USPS First Class Mail may take anywhere from 3-9 days to reach it's destination after your package leaves our warehouse. Delivery times vary on the shipments destination. Our warehouse is located in Southern California. Packages are shipped 3 times a week: Mon, Wed, and Fri. The daily cut off time is 12pm PST on each shipping day. Orders received after 12pm will ship out following shipping day. Tracking services are not available on this shipping option. However, an estimate time of delivery is provided. Estimate time of delivery is calculated from the time you placed your order and your shipment destination. An ETD is only an estimation and may vary 1-2 days. Check delivery conformation with USPS by clicking on your delivery confirmation number located under "My Account".

PRIVACY POLICY
Cell phone accesories store cutePCS.com is committed to protect your privacy. We use the information we collect about you to process orders and to provide you with the most enjoyable shopping experience. When you place an order, we need to know your name, e-mail address, billing and shipping addresses, credit card number, and expiration date. This information is necessary to process and complete your order and to notify you of your order status.We want to improve your shopping experience by using your purchase patterns to provide merchandise that might be of interest to you. We also monitor customer traffic and site usage to help us develop the design and layout of our store.We do not send any news or announcements via email or snail mail without your specific request. However, you will receive email(s) regarding your order status.Your orders are processed through the use of a secure server. The fully secure server software encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access.